Shipping & Returns Policy
Last Updated: August 19, 2026
At Kirmen Rugs, every rug is shipped directly from our workshop in Cappadocia, Turkey. We want our shipping, customs, returns, and refund terms to be clear before you place your order.
1. Shipping Policy
Worldwide Free Shipping
Kirmen Rugs offers free express shipping worldwide on all orders, with no minimum purchase requirement.
Orders are generally processed and dispatched within 1 business day after payment is received.
We use trusted international carriers such as UPS and FedEx Express. A tracking number will be provided by email once your order has been dispatched.
Estimated Delivery Times
Most orders to the United States are delivered within approximately 4–7 business days after dispatch.
Delivery times to Canada, Europe, the United Kingdom, Australia, and other international destinations may vary depending on the destination, carrier, and local customs processing.
Delivery times are estimates and are not guaranteed. Customs inspections, carrier delays, weather conditions, holidays, or other circumstances outside our reasonable control may occasionally affect delivery.
2. Customs, Duties & Import Fees
United States — Orders $50 and Above
For U.S. orders with an order value of $50 or more, Kirmen Rugs ships using DDP (Delivered Duty Paid) service.
Kirmen Rugs covers the applicable customs duties and import fees associated with these shipments.
This means that for qualifying U.S. orders of $50 or more, customers should not be required to pay additional customs duties or import fees when the order is delivered.
If a carrier unexpectedly requests a customs or import payment for a qualifying DDP shipment, please contact us at hello@kirmenrugs.com so we can assist you.
United States — Orders Under $50
For U.S. orders with an order value under $50, the shipment may be subject to a customs, import, or courier processing charge.
Based on our recent shipping experience, this charge is often approximately $10–$15, although the actual amount may vary and is determined by the carrier or applicable authorities.
Any such charge on U.S. orders under $50 is the responsibility of the customer.
Customers Outside the United States
For orders shipped outside the United States, including Canada, the United Kingdom, European Union countries, Australia, and other international destinations, any customs duties, import taxes, VAT, brokerage charges, or other local fees imposed by the destination country are the responsibility of the customer unless expressly stated otherwise at checkout.
Customs rules and charges vary by country and may change without notice.
Kirmen Rugs does not control charges imposed by foreign customs authorities, governments, or carriers and cannot guarantee the amount of any such charges.
We are not responsible for delays caused by customs processing, although we will assist customers whenever reasonably possible.
3. Prices, Taxes & Additional Charges
The product price and any charges collected directly by Kirmen Rugs will be displayed at checkout before payment is completed.
Free worldwide shipping is included with every order.
For qualifying U.S. orders of $50 or more, applicable customs duties and import fees are covered by Kirmen Rugs under our DDP shipping policy.
For U.S. orders under $50 and for orders shipped to countries outside the United States, local customs duties, import taxes, VAT, brokerage fees, or similar government or carrier charges may apply as described above.
4. Returns
We want you to be happy with your purchase. If you decide that your rug is not right for your space, you may request a return within 30 days of delivery.
There is no restocking fee for eligible returns.
You do not need to provide a specific reason for a standard return, but the item must meet the return conditions described below.
Return Conditions
To qualify for a return:
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You must contact us within 30 days of delivery.
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The item must be returned in substantially the same condition in which it was received.
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The item must not have been stained, damaged, altered, or subjected to excessive wear after delivery.
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The item must be carefully and securely packaged for international return shipping.
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Any accessories or items supplied with the original purchase should be included where applicable.
Because many Kirmen Rugs pieces are vintage or antique, natural age-related wear, fading, repairs, irregularities, or other characteristics that were visible or disclosed in the product listing are not considered defects.
5. How to Start a Return
To start a return, contact us at:
Please include your order number so we can provide the correct return address and shipping instructions.
All returns are currently sent back to our workshop in Cappadocia, Turkey.
Please do not send a return to an address obtained from a shipping label or another source without first contacting us, as this may delay or prevent proper processing of your refund.
6. Return Shipping Costs
For standard returns where the customer has changed their mind, selected the wrong size, prefers another rug, or otherwise wishes to return an item that arrived as described, return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable international shipping service and adequate shipping insurance.
Kirmen Rugs cannot process a refund for a return package that is not received by us, except where otherwise required by applicable law.
50% Return Shipping Store Credit
To help reduce the cost of returning an item internationally, Kirmen Rugs provides store credit equal to 50% of the customer's return shipping cost for use toward a future purchase.
The store credit does not reduce the refund amount for the returned rug and is intended as an additional benefit toward a future Kirmen Rugs purchase.
7. Refunds
Once your returned item is received at our workshop, we will inspect it to confirm that it meets the return conditions described in this policy.
For an eligible return, the refund will be issued to the original payment method within approximately 5–7 business days after the returned item is received and inspected.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Original free outbound shipping is not deducted from an eligible standard return refund.
Any customs duties, import taxes, brokerage charges, or other third-party charges paid directly by the customer to a government authority or carrier are generally not refundable by Kirmen Rugs unless the charge resulted from an error relating to a qualifying Kirmen Rugs DDP shipment.
8. Exchanges
Yes, exchanges are available within the 30-day return period.
If you would like to exchange your rug for another Kirmen Rugs item, please contact us at hello@kirmenrugs.com before returning the original item.
You will return the original item to our workshop in Turkey using a trackable shipping service. Standard return shipping costs are the responsibility of the customer.
Once the returned rug has been received and inspected, we will arrange the replacement item and adjust any difference in price between the original and replacement items.
If the replacement rug costs more, the customer will be responsible for the price difference. If it costs less, the applicable difference will be refunded or otherwise adjusted.
The replacement order will receive our standard free worldwide shipping.
9. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your rug arrives damaged, defective, or materially different from the item you ordered, please contact us at hello@kirmenrugs.com within 7 days of delivery.
Please include:
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Your order number
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A description of the problem
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Clear photographs showing the issue
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Photographs of the packaging if the shipment arrived damaged
If the problem is confirmed to have occurred before delivery or during shipping, Kirmen Rugs will work with you to provide an appropriate solution, which may include repair, replacement where available, or a refund.
For confirmed damaged, defective, or incorrect items, Kirmen Rugs will cover the reasonable return shipping costs when a return is required.
Because many of our rugs are unique, vintage, or one-of-a-kind pieces, an identical replacement may not always be available.
10. Non-Returnable Items
The following items are generally not eligible for standard returns:
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Custom-made rugs
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Specially commissioned items
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Personalized items
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Items altered or modified at the customer's request
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Items damaged, stained, altered, or subjected to excessive wear after delivery
Vintage and antique characteristics that were accurately photographed or disclosed before purchase do not make an item defective.
Sale or discounted items remain eligible for our standard 30-day return policy unless they fall into one of the non-returnable categories above.
This section does not limit any rights that cannot legally be excluded under applicable consumer protection law.
11. Order Cancellations
Because most Kirmen Rugs pieces are one-of-a-kind and may be removed from our other sales channels immediately after purchase, orders are prepared for shipment very quickly.
If you need to request a cancellation, please contact us at hello@kirmenrugs.com as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Where applicable consumer law provides additional cancellation or withdrawal rights, those statutory rights will continue to apply.
12. Applicable Consumer Rights
This Shipping & Returns Policy provides Kirmen Rugs' commercial shipping and return terms.
Nothing in this policy is intended to exclude, restrict, or reduce any mandatory consumer rights or remedies provided by the laws applicable to a customer's purchase.
Where mandatory consumer protection law provides greater rights than this policy, the applicable legal requirements will take precedence.
13. Contact Information
For questions about shipping, customs, returns, exchanges, damaged shipments, or refunds, please contact:
Kirmen Rugs
Cappadocia, Turkey
Email: hello@kirmenrugs.com
Website: kirmenrugs.com
We are happy to help with questions before or after your purchase.
Thank you for choosing Kirmen Rugs and supporting our small family-run rug business in Cappadocia, Turkey.
