Refund & Return Policy

Last Updated: August 19, 2026

At Kirmen Rugs, we want you to feel confident when purchasing one of our handmade, vintage, or antique rugs. If your purchase is not right for your space, we offer a 30-day return policy under the terms below.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

There is no restocking fee for eligible returns.

You do not need to provide a specific reason for a standard return. However, the item must be returned in substantially the same condition in which it was received.

To be eligible for a return:

• You must contact us within 30 days of delivery.

• The item must not have been stained, damaged, altered, or subjected to excessive wear after delivery.

• The item must be securely packaged for international return shipping.

• Any accessories or additional items included with the original purchase should also be returned where applicable.

Because many Kirmen Rugs pieces are handmade, vintage, or antique, natural variations, fading, age-related wear, old repairs, irregularities, or other characteristics that were visible or disclosed in the product listing are not considered defects.

How to Start a Return

To request a return, please contact us at:

hello@kirmenrugs.com

Please include your order number so we can provide you with the correct return address and instructions.

Returns are sent back to our workshop in Cappadocia, Turkey.

Please contact us before shipping your return. Items sent to an incorrect address may be delayed or may not reach us.

Return Shipping

For standard returns, return shipping costs are the responsibility of the customer.

Kirmen Rugs does not provide a prepaid return shipping label for standard returns.

We strongly recommend using a reliable, trackable international shipping service and purchasing appropriate shipping insurance.

The customer is responsible for the return shipment until it has been successfully delivered to us.

Kirmen Rugs cannot issue a refund for a return package that we do not receive, except where otherwise required by applicable law.

50% Return Shipping Store Credit

We understand that international return shipping can be expensive.

To help reduce this cost, Kirmen Rugs provides store credit equal to 50% of the customer's return shipping cost for use toward a future purchase.

For example, if your documented return shipping cost is $100, you will receive $50 in Kirmen Rugs store credit toward a future order.

This store credit is provided in addition to the eligible refund for the returned rug and does not reduce the refund amount.

Proof of the return shipping cost may be required in order to issue the store credit.

Refunds

Once your return has been delivered to us, we will inspect the item to confirm that it meets the return conditions described in this policy.

For an eligible return, the refund will be issued to your original payment method, generally within 5–7 business days after the returned item has been received and inspected.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

There is no restocking fee.

For eligible standard returns, the original free outbound shipping provided by Kirmen Rugs is not deducted from the product refund.

Customs duties, taxes, brokerage charges, courier fees, or other amounts paid directly by the customer to a government authority or third-party carrier are generally not refundable by Kirmen Rugs, unless the charge resulted from an error relating to a shipment for which Kirmen Rugs had specifically agreed to cover those charges.

Exchanges

We accept exchange requests within the 30-day return period.

If you would prefer another rug, please contact us at hello@kirmenrugs.com before returning your original purchase.

The original item must be returned to our workshop in Turkey and must meet the same return conditions described above.

Standard return shipping costs are the responsibility of the customer.

Once the original rug has been received and inspected, we can arrange shipment of the replacement rug.

If the replacement item costs more than the original item, the customer will be responsible for paying the difference.

If the replacement item costs less, the applicable price difference will be refunded or adjusted accordingly.

The replacement order will receive our standard free worldwide shipping.

Because many Kirmen Rugs pieces are one-of-a-kind, we cannot guarantee that a specific replacement rug will remain available while the original item is being returned.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or materially different from the item you ordered, please contact us at hello@kirmenrugs.com within 7 days of delivery.

Please provide:

• Your order number

• A brief description of the issue

• Clear photographs showing the problem

• Photographs of the packaging if the shipment arrived damaged

We will review the issue and work with you to provide an appropriate solution.

Depending on the circumstances, this may include a repair, replacement where available, or a refund.

For a confirmed damaged, defective, or incorrect item where a return is required, Kirmen Rugs will cover the reasonable return shipping costs.

Because many of our rugs are vintage, antique, or one-of-a-kind pieces, an identical replacement may not always be available.

Vintage & Antique Characteristics

Many Kirmen Rugs products are genuine vintage or antique handmade pieces.

Natural characteristics may include:

• Age-related fading

• Color variations

• Handmade irregularities

• Minor wear

• Signs of previous repairs or restoration

• Variations in shape or dimensions

• Differences in pile height or texture

These characteristics are part of the individuality, history, and handmade nature of vintage and antique rugs.

Where such characteristics are visible in the photographs or disclosed in the product description, they are not considered damage or manufacturing defects.

We encourage customers to review all product photographs, descriptions, measurements, and condition information before purchasing.

Non-Returnable Items

The following items are generally not eligible for standard returns:

• Custom-made rugs

• Personalized items

• Specially commissioned products

• Items altered or modified at the customer's request

• Items stained, damaged, altered, or subjected to excessive wear after delivery

Sale and discounted items are eligible for our standard 30-day return policy unless they fall into one of the non-returnable categories listed above.

This policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable law.

Order Cancellations

We prepare orders for shipment quickly, and many Kirmen Rugs pieces are one-of-a-kind.

If you would like to cancel an order, please contact us at hello@kirmenrugs.com as soon as possible.

We will make every reasonable effort to cancel the order before shipment, but cancellation cannot be guaranteed once the order has entered processing or has been handed over to the carrier.

Any mandatory cancellation or withdrawal rights provided by applicable consumer law remain unaffected.

Contact Us

For questions regarding a return, refund, exchange, damaged item, or your order, please contact:

Kirmen Rugs
Cappadocia, Turkey
Email: hello@kirmenrugs.com
Website: kirmenrugs.com

We are happy to assist you before or after your purchase.

Thank you for choosing Kirmen Rugs and supporting our small family-run rug business in Cappadocia, Turkey.